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  • About Us

    Lancashire and Blackpool Tourist Board supports tourism businesses in the sub-region.

    • Accessibility Statement

      Lancashire and Blackpool Tourist Board believes in access to information over the Internet for all. This Accessibility Statement provides an overview of the accessibility features we have implemented on this website. If you have any questions regarding the accessibility of this site, please contact us.

    • Contact Us

      Contact the Lancashire and Blackpool Tourist Board.

    • Data Protection Policy

      Lancashire and Blackpool Tourist Board is strongly committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.

    • Directions to LBTB

      Directions to the Lancashire and Blackpool Tourist Board Office

    • Disclaimer

    • Terms and Conditions

      Access to and use of this site is provided by Lancashire and Blackpool Tourist Board subject to the following Terms and Conditions.

  • Business Support

    Lancashire & Blackpool Tourist Board (LBTB) is dedicated to supporting tourism business and destination development through recognising the need to invest in people as well as products.

    • Projects & Funding

      Projects & Funding

      • Bowland Tourism Environmental Fund

        The Bowland Tourism & Environment Fund (BTEF) is a visitor payback scheme operating within the Forest of Bowland AONB. The initiative encourages visitors to help protect the area by making a donation. All donations directly fund environmental projects within the AONB.

      • Lancashire Rural Tourism Initiative (LRTi)

        Lancashire's Rural Tourism initiative was a three-year coordinated funding programme specifically for the support of rural tourism businesses in Lancashire.

      • Pendle Tourism Development Grants

        The Regeneration Unit of Pendle Council offers business advice to tourism businesses wishing to set up a tourism business for the first time, or to develop an existing business.

      • Rosebud Loans

        Rosebud is versatile, loans and equity funding is available for sums from £5,000 upwards - no business is too small or too large to qualify.

    • Tourism Associations

      Tourism Associations

  • Conferences and Meetings

    The Lancashire and Blackpool Conference Team offer a range of dedicated marketing opportunities to venues and suppliers looking to target this particular market and increase the scope for business tourism within the region.

  • Home

    Online resource for tourism business advice, the latest industry news, information on training and skills and marketing opportunities.

  • Investing in Quality

    These days it just isn't enough for you to say that you are good. Your potential guests want reassurance that their precious holiday time and money are going to be well spent. An independent stamp of approval will give them this confidence.

    • Accommodation Quality Scheme

      Quality Assessment seeks to inform consumers before they book accommodation, to recognise quality and to differentiate levels of facilities and services, which as potential guests they can expect.

    • Green Tourism Business Scheme

      Sustainability and green issues are now very much mainstream, with governments, businesses and individuals all involved. Tourism, as one of the main economic drivers in the UK, has its part to play. That is where the Green Tourism Business Scheme (GTBS) comes in.

    • Investment Grants for Accommodation Providers

      Details on capital investment grants available for Blackpool based accommmodation providers to gain or increase levels of national accreditation

    • Taste Lancashire Quality Scheme

      Lancashire and Blackpool Tourist Board has teamed up with Made In Lancashire and Quality in Tourism to produce a new quality award scheme for eating establishments.

    • Visitor Attraction Quality Scheme

      All areas that impact on the quality of the visitor experience are included in the assessment, ranging from the enquiry through to the departure. The assessment will recognise areas that may be unique as well as common areas.

    • Welcome Schemes

      These schemes highlight operators that provide facilities or services to welcome certain groups. These assessments must be completed with an annual Quality in Tourism assessment visit and a small annual fee applies.

  • Media Centre

    The Media Centre includes our latest press releases, a gallery of photographs to download and use, interesting facts and figures, and other useful background information on the tourist board and Lancashire and Blackpool as a visitor destination.

  • Membership

    Membership of the Lancashire and Blackpool Tourist Board offers you help, support and the opportunity to influence development of the industry, to ensure a successful future for all.

  • News

    Latest tourism related news in Lancashire and Blackpool

  • Promote your Business

    Lancashire and Blackpool Tourist Board offers an exciting range of opportunities to help you reach potential customers.

  • Recruitment

    Jobs at Lancashire and Blackpool Tourist board

  • Research

    The Lancashire and Blackpool Tourist Board is committed to maintaining an evidence based approach to tourism development and management

  • Site Search Results

  • Sitemap

  • Skills and Training

    Lancashire and Blackpool Tourist Board have a range of skills initiatives available to businesses, many of which are aided with financial support.

    • Be a trainer and Corporate endorsements

    • Funded Support

      There has never been a greater need nor opportunity for Lancashire's tourism industry to present itself to the world as being of the highest quality and providing a thoroughly enjoyable and professional visitor experience.

      • Skills Passport

        The new skills passport will provide businesses in the hospitality, leisure, travel and tourism sectors, with an internet based facility for recording and maintaining employee skills, helping businesses to attract and retain staff.

      • Train to Gain

        How do you make sure your staff have the right skills to do the best job? This is one of the key challenges facing businesses today, when skills shortages threaten productivity and reduce competitiveness

    • Green Advantage

    • November training dates

      Latest course dates

    • Other Support Organisations

      There are a huge number of support agencies who are able to assist in people development.

    • Programmes and Initiatives

      • Interchange

        Interchange is the North West's best annual event for Tourism businesses like yours. It packs an enormous number of hands-on training and skills development professionals under one roof, and lets you choose exactly who you need.

      • Lancashire Hot Shots

        The format is simple. The young chef is allowed to take over the kitchen for the evening, devising and cooking a 3 course menu for £15 per person. The event will be promoted using the local media, showcasing both the chef and their menu and inviting the public to book a table.

      • LETS Awards

        The Lancashire Excellence in Tourism Skills Awards are your best opportunity to recognise and reward the people who make a difference to your business. A nomination for an award in any of the categories is a public gesture of recognition and appreciation for the abilities and achievements of any individual you value.

      • Management Training

        Information regarding a subsidised leadership and management qualification for the tourism industry

    • Strategic Skills

    • Welcome Farmer

    • Welcome to Excellence

      Recognised as one of the UK's most successful customer service training initiatives, `Welcome to Excellence` delivers wide-ranging courses for individuals working in tourism, hospitality, leisure, travel and related industries.

      • Lead, Motivate and Succeed

        Lead, Motivate and Succeed aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.

      • Smarter Marketing (Welcome E-business)

        Welcome E-business (Smarter Marketing) combines an introduction to sales and marketing with an overview of e-marketing.

      • Welcome All

        Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost-effective ideas to enhance service quality for customers with disabilities and specific needs.

      • Welcome Host

        Welcome Host helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services.

      • Welcome Host Plus

        Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best.

      • Welcome International

        Welcome International helps participants to communicate successfully and provide an exceptional customer service experience to international visitors and UK residents from different ethnic, cultural and linguistic backgrounds.

      • Welcome Line

        Welcome Line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales.

      • Welcome Management

        Welcome Management is a course aimed at tourism business supervisors and managers and introduces the principles of developing a customer service strategy, mission statements and how to undertake a successful selective recruitment.

    • Welcoming Walkers and Cyclists

      Welcoming Walkers and Cyclists is designed to help businesses understand how they can provide a warm welcome and appropriate levels of service to attract walking and cycling visitor markets.

  • Strategy

    Our vision for the Lancashire and Blackpool Visitor Economy is: To revitalise and reposition the visitor economy in Lancashire and Blackpool so that it is more productive and sustainable, by working in partnership.

    • Destination Management Plan

      The Destination Management Plan (DMP) is an action plan for the visitor economy for the Lancashire and Blackpool sub-region.

    • Key Strategic Partnerships

      To be the leader and voice for the visitor economy, the Lancashire and Blackpool Tourist Board (LBTB) will represent and listen to the whole industry.

    • Visitor Economy Strategy

      The Visitor Economy Strategy (VES) 2006 - 2016 outlines the principles and priorities that influence our approach to destination management and development.

  • Useful Contacts and Information