Welcome Host Plus

Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best.

You will look at how to:

• aim for world class service
• understand your customers and your competition
• turn negatives to positives
• implement effective service recovery procedures
• build a winning team
• convert enquiries into sales
  

Open course dates:

Please contact the training team for further information on 01257 226607/08 or email hheyworth@lbtbltd.com

Cost per delegate:

Open course £40.00 (plus VAT)

In house course £35.00 (plus VAT)

NB Members of Lancashire and Blackpool Tourist Board receive a further 20% reduction in the above costs.