Welcome Line

Welcome Line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales.

You will look at how to:

• create a positive impression
• improve your communication skills
• handle enquiries
• up-sell and on-sell
• handle difficult calls effectively
  

Open course dates:

Please contact the training team for further information on 01257 226607/08

Cost per delegate:

Open course £45.00 (plus VAT)

In house course £40.00 (plus VAT)

Please contact the training team for further information on 01257 226607/08 or email hheyworth@lbtbltd.com

NB Members of Lancashire and Blackpool Tourist Board receive a further 20% reduction in the above costs.