Welcome Management

Welcome Management is a course aimed at tourism business supervisors and managers and introduces the principles of developing a customer service strategy, mission statements and how to undertake a successful selective recruitment.

You will look at:

• Establishing a customer service strategy
• Developing customer focused systems and staff
• Planning and implementing improvements
  

Open course dates:

Wednesday 18th February 2009 at The Doric Hotel,Blackpool

Cost per delegate:

Open course £50.00 (plus VAT)

In house course £45.00 (plus VAT)

Please contact the training team for further information on 01257 226607/08 or email hheyworth@lbtbltd.com

NB Members of Lancashire and Blackpool Tourist Board receive a further 20% reduction in the above costs.