Abbreviations & Acronyms

LBTB - Lancashire and Blackpool Tourist Board

DMS - Destination Management System

LOIS - Lancashire Online Information Service, LBTB's bespoke DMS.

NWDA - The North West Development Agency

SME's - Small and Medium-Sized Enterprises - an SME is a company which:

• Employs less than 250 people
• Has a turnover of less than 40 million euros annually or net balance sheet assets of less than 27 million euros
• Is less than 25% owned by a larger company/companies that do not qualify as an SME

VAQAS - Visitor Attraction Quality Assurance Scheme