Training Courses
Recognised as one of the UK’s most successful customer service training initiatives Welcome to Excellence delivers wide ranging courses for individuals working in the industry.
The training is aimed at enhancing the skills of the individual so they enjoy even greater job satisfaction and deliver greater business benefits.
Amanda Wilson, Human Resource Manager Trafford Centre, Manchester
Liz Chandler, Learning and Development Manager Merseytravel, Liverpool
For further information on any of the Welcome courses or to book please contact Helen Heyworth on 01772 426454.
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Award Winning Customer Service
Michael Gore from the Best Western Premier Leyland Hotel was the latest winner of the Lancashire and Blackpool Tourism awards – 'Outstanding Customer Service of the Year Award'. Take a look to find out what Michael has to say about award winning customer service.
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Current Dates
Here you will find our latest training course dates and prices.
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Welcome to Excellence Courses
Recognised as one of the UK’s most successful customer service training initiatives Welcome to Excellence delivers wide ranging courses for individuals working in the industry.
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What Businesses Say
Take a look at what businesses say about the importance of customer service. In this section you will find a video and case studies from several North West businesses who have all undertaken Welcome to Excellence training.
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Meet the Trainer
Meet John Barlow, who gives us a trainer’s perspective on Welcome to Excellence customer service training and information about becoming a trainer.
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Student Training
Check out what others working in the industry have to say about the courses.
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