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Training Courses

Welcome to ExcellenceRecognised as one of the UK’s most successful customer service training initiatives Welcome to Excellence delivers wide ranging courses for individuals working in the industry.

The training is aimed at enhancing the skills of the individual so they enjoy even greater job satisfaction and deliver greater business benefits.

“Comprehensive, interactive and enjoyable, the Welcome to Excellence courses really deliver quality results and l’m delighted to endorse them.” 
Amanda Wilson, Human Resource Manager Trafford Centre, Manchester

“We were delighted with the results of the Welcome to Excellence programme, staff came away inspired, motivated and full of praise for the trainers and the course content.” 
Liz Chandler, Learning and Development Manager Merseytravel, Liverpool

For further information on any of the Welcome courses or to book please contact Helen Heyworth on 01772 426454.

    • Award Winning Customer Service

      Award Winning Customer Service

      Michael Gore from the Best Western Premier Leyland Hotel was the latest winner of the Lancashire and Blackpool Tourism awards – 'Outstanding Customer Service of the Year Award'. Take a look to find out what Michael has to say about award winning customer service.

    • Social Media Workshop

      Social Media Workshop

      Learn how to use social media to market your business. Following on from the success of the previous workshops, we are running it again taking you through the next steps.

    • Welcome to Excellence Courses

      Welcome to Excellence Courses

      Recognised as one of the UK’s most successful customer service training initiatives Welcome to Excellence delivers wide ranging courses for individuals working in the industry.

    • What Businesses Say

      What Businesses Say

      Take a look at what businesses say about the importance of customer service. In this section you will find a video and case studies from several North West businesses who have all undertaken Welcome to Excellence training.

    • Meet the Trainer

      Meet the Trainer

      Meet John Barlow, who gives us a trainer’s perspective on Welcome to Excellence customer service training and information about becoming a trainer.

    • Student Training

      Student Training

      Check out what others working in the industry have to say about the courses.

    • Become an In-house Trainer

      Become an In-house Trainer

      Sometimes it suits companies best to nominate a member of their own staff to be trained to run one of the Welcome to Excellence courses in-house. This can give you extra flexibility as well as making sure the training is totally geared to your own business needs.

News

News

Contact Us

For more information, practical advice and support, call Marketing Lancashire on:

01772 426450.

  • Become a member of the tourist board today!