Welcome to Excellence Courses
A range of one day training programmes to support front line staff carry out their duties more effectively and enhancing the experience of the visitor.
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Welcome to Preston
As 2012 is an important year for Preston with the Preston Guild and the Corporate Games, the course will provide skills that ensure visitors to the City experience the highest levels of customer service through enhanced product knowledge.
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Welcome to the Fylde Coast
Following on from the highly successful Welcome to Blackpool programme we are pleased to offer an exciting new one day programme – Welcome to the Fylde Coast, one of the nationally branded Welcome to Excellence programmes.
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Delivering Service Excellence
Delivering Service Excellence is our newest course aimed at individuals and companies involved in the delivery of customer service. It is a highly participative trainer-led course which gives participants the skills and knowledge they can immediately use in the workplace.
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Welcome Host
Helps participants acquire new customer service and communication skills.
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Welcome Host Gold
Enhance and update your customer service skills.
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Welcome International
Provide an excellent customer service experience to international visitors.
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Welcome All
Enhance your service quality for customers with disabilities and specific needs.
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Welcome Line
Helps participants communicate effectively by phone and e-mail.
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Welcome to Blackpool
Use it to welcome, surprise and delight visitors to the resort.
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Management and Leadership
Get the best from your teams by ensuring your managers can manage.
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Sales & Marketing
Courses designed to develop your marketing and business skills.
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