This one-day introductory course is enjoyable and interactive and will help your staff or volunteers provide the highest standards of customer care, leading to repeat business and gaining the competitive edge.
It will enhance customer satisfaction and loyalty.
Empower your staff or volunteers to use the latest customer service and communication skills to improve the visitor experience.
We will look at how to:
- improve communication skills
- create a positive impression
- deal effectively with difficult situations
- consistently exceed customer expectations
- build repeat business and word of mouth recommendation
Delegates will be provided with a high quality participant guide, nationally recognised certificate and badge. Our trainers have experience in tourism, leisure, hospitality, travel, retail and other relevant sectors.
Open course £85.00 (plus VAT)
In house course available for £800.00 (plus VAT) for 12 to 20 delegates
For further information please contact the Welcome to Excellence team 01772 426 454 or email Helen Heyworth