Welcome Host Gold

A practical, flexible one day training course for frontline staff to help boost business performance through the very latest techniques in customer service. This new course meets the National Standards in Customer Service.

By taking part in Welcome Host Gold staff will be able to:

• work with others to review and develop customer service and communication skills
• deal with difficult situations and turn these around confidently and competently
• understand customers, and transform their experience.

Delegates can also choose to participate in a nationally recognised City and Guilds qualification, through a multiple choice examination taken after the training.

This course is enjoyable and interactive, providing delegates with a high quality participant guide, nationally recognised certificate and badge. By opting to undertake the examination, successful delegates will gain a Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism.

You can choose between attending an open course or having an in-house if you have sufficient numbers of staff.

The course covers:

• Welcoming customers
• What do you have to offer?
• Understanding your customers
• Delivering service excellence
• Connecting with customers
• Boosting business
• Dealing with difficult situations
• Improving your customer service

“Whether trainee manager, meeting and events manager, restaurant manager or wedding co-ordinator, we all found the Welcome Host Gold course invaluable” said Emma Eccleston, Meeting and Events Manager at Stanley House.

Course Costs -

£80 (standard national price £90).

Optional City and Guilds Level 2 Qualification: £18.00 plus VAT per person in addition to the cost of the course.

*The cost includes a high quality participant guide, badge (where applicable) and certificate. Lunch and refreshments are also included.

Current Dates

Thursday 16th May 2013 at Cotton Court Business Centre, Preston; This course is tailored to the food and drink sector.

Tuesday 4th June 2013 at St Ives Hotel, St Annes

Book a place on our Welcome Host Gold course complete our booking form here.

For any queries please contact Helen Heyworth at Marketing Lancashire on helenh@marketinglancashire.com or call 01772 426454.